Last updated: August 2026
We want you to be happy with what you buy from 33 Store. If something isn't right, here's how returns and refunds work.
You may request a return within 7 days of delivery, provided the product is unused, in its original packaging, and in the same condition you received it.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.
To start a return, message us via WhatsApp or our Contact page with your order details and the reason for return. We'll confirm the pickup or return shipping process with you directly.
Once a returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. If you paid via Razorpay, refunds are issued back to the original payment source.
If you'd prefer an exchange instead of a refund — for a different size, colour or product — let us know when you reach out, and we'll do our best to accommodate it, subject to availability.
For any return or refund questions, please contact us via our Contact page.